TERMS & CONDITIONS
CUSTOMER CARE
Blue Marble Equestrian aim to ensure all products are supplied at the highest possible quality whilst maintaining affordable pricing. We endeavor to fulfill all of our customer requirements as soon as possible. If what you are looking for is not listed in our on-line shop please get in touch as we have many new products in the pipeline and will look to obtain the right products for our customers to the best of our ability.
Many of the services on our site are offered without us collecting any personally identifiable information from you. You can browse and view some content anonymously. You can access this page without giving out any personally identifiable information.
The information we gather on our site falls into two categories: (1) personal information you supply when you become a member, order or provide your email address, and (2) tracking information collected as you navigate through our site.
All prices are inclusive of VAT.
WHOLESALE INQUIRIES
We sell a range of our brand of products to retail businesses. Please contact us if you wish to set up a trade account and we will send you the necessary registration forms. Specific Trade Terms and Conditions will be sent to you at the time of registering.
All Blue Marble Equestrian products are available for wholesale to registered trade accounts.
PRIVACY & SAFETY
Personally Identifiable Information
To use certain features on our site, we ask you to become a registered user. When you do this, we collect personally identifiable information about you such as your name, mailing address, e-mail address, telephone number, username and password.
We may ask you for personal information when you place an order for products or complete a survey. We use this information to process your order, your request or to help improve our site. When personally identifiable information is collected, you will know because you will have to fill out a form.
Aggregate Information
When you use our site, we may collect tracking information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, and pages visited on the site. None of this information identifies you personally; we collect it for aggregate reporting on site activity and performance.
For example, we may want to know how long the average user spends on our site or which pages or features get the most attention. We use this information to make the site more useful to you. We use "cookies" to store and sometimes to track user information. Cookies, by themselves, do not tell us e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, registering or subscribing to our site.
A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. A cookie contains a unique number that allows our site to recognize your computer. The help function on most browsers contains information on how to set your browser to notify you before accepting cookies or to disable cookies entirely. However, if you don't accept cookies, you won't be able to take advantage of various features on our site that are available to other visitors.
How Your Information will be used
Our primary goal in collecting information is to make our site more useful to you. Blue Marble Equestrian uses personally identifiable information in a limited number of ways. We use the information to complete transactions and fulfill requests for our services. For example we use your information to process your order, or if you contact us for help, we will use the information to contact you. We may occasionally release personal information as required by law, for example, to comply with a court order.
Email Policy
We will send you e-mails relating to your account. These include order confirmations, renewal/expiration notices, and credit card problem notifications.
We may offer e-mail newsletters. If you no longer wish to receive a specific newsletter, you can follow the 'unsubscribe' instructions.
Security
We maintain a secure process to collect, transmit and store your personally identifiable information. When you provide credit card information, we use secure socket layer (SSL) encryption to protect it. Blue Marble Equestrian take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from Blue Marble Equestrian. We urge you to keep your passwords in a safe place and not to divulge it to anyone.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Klarna
